Complaints
We take complaints extremely seriously, we apologise before hand for any lack of service provided and will respond accordingly. Your satisfaction is our priority. Any improvements in service or recommendations is encouraged, below is our complaints procedure.
Complaints Procedure
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Raising a Complaint
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Patients may raise complaints verbally, in writing, or by email.
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Complaints can be submitted by the patient or a representative (with consent).
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Acknowledgement
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All complaints are acknowledged within 3 working days of receipt.
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Investigation
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The Company investigates all complaints promptly and fairly.
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Complainants are kept informed of progress throughout the process.
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Response
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A full written response is provided within 20 working days, or sooner where possible.
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If the investigation takes longer, the complainant is informed of the reason and the expected new timescale.
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